📄 Join the Lumina Team: Customer Success & Support

Help us build the standard for Discord communities.

Thank you for your interest in joining the Lumina team. We are not just looking for moderators to watch a chat; we are looking for Customer Success Agents who can help server owners, administrators, and developers navigate our platform.

💼 The Role

As a Lumina Staff member, you are the face of our software. You will be responsible for:

• Technical Support: Helping users configure the dashboard, set up the bot, and troubleshoot permissions.
• Bug Hunting: Identifying, replicating, and reporting glitches to our development team.
• Community Management: Keeping our Discord professional, helpful, and welcoming.

✅ The Requirements

• Professionalism First: You must be able to remain calm and polite, even when a user is frustrated.
• Technical Literacy: You should understand Discord Permissions, Roles, and basic troubleshooting.
• English Proficiency: Fluent written English is required.
• Age: 18+ (Preferred).

⚠️ Please Note

This role requires a higher standard of maturity than a typical gaming server. We trust you with sensitive user data and the reputation of our brand. If you are ready to help us shape the future of community management, please fill out the form below honestly.